ready to wear chart

 

footwear chart

 

our model, Katelyn : US 4-6, SMALL - MEDIUM, Bust 32” | Waist 25” | Hips 36”

Shipping & Returns

basic shipping information

Coup uses Canada Post for delivery within the US and Canada. Shipping is free within Canada and the Continental US. Coup offers free same-day shipping within Edmonton for all orders processed before 4pm. All shipments are insured for the value of the merchandise and require signature. Orders placed between Sunday and midnight PST Thursday are fulfilled within 48 hours of receipt and always before the weekend. All orders received after midnight PST on Thursday will be shipped the following Monday. Express packages are given priority & in most cases, go out same day. Please note that your order will only be shipped once payment and delivery details have been approved. Order cut-off times are provided as guidelines only, and do not take into account possible delays caused by address or payment verification. Double check your billing and shipping address when placing an order. Once shipping is processed, we are unable to change delivery address. Prices displayed on the website are exclusive of taxes and duties. If you are shipping within Canada, orders will incur a 5% Government Sales Tax. Duties on international orders vary. Please contact your national customs office for more information.

tracking your orders

Upon the completion of your order, you will receive an email confirmation outlining the details of your order. This message will include a link that will direct you to updated tracking information.

international orders

If client is shipping to a destination outside Canada, on top of Coup’s shipping cost, tax, customs and import duties will be levied by the client’s local government. All additional taxes and fees are the responsibility of the client. Please contact your local customs office for more information. Items will be shipped from Edmonton, Canada with an official invoice declaring the exact total of merchandise purchased in Canadian dollars.

shipping costs

 

return policy

Coup will exchange or refund goods received back to us within 14 days of order date. All goods must be returned unworn, with original* tags, and in perfect condition. Customers are responsible for return shipping charges. If there was a mistake on the part of Coup or in the case an item was faulty or damaged, client will be reimbursed both delivery and return shipping charges. Please note that we do not accept liability for shipping loss or damage of returned goods. We will not refund or exchange goods damaged in the return process. Coup will not refund international duties and taxes. For more information on reclaiming international duties and taxes, please contact your local customs office. No returns on sale items, undergarments, swimwear or jewelry.

order changes & cancellations

Coup is not able to alter or cancel orders once they have been placed. Refused packages are subject to a restocking fee. Address changes may be accepted if the shipping has not yet been processed. We may require additional identification throughout this request. Once the shipping is processed we are unable to change the shipping address.

sale price adjustment policy

Coup offers a sale price adjustment on items purchased up to 7 days prior to the commencement date of a sale. Adjustments must be claimed within 7 days of sale start date. Sale price adjustments will be credited to your Coup account in the form of a store credit. Please be aware that the exact style and size of an item must be available for purchase when request is made. Adjustments will not be made on items that have sold out. We are unable to offer price adjustments on items originally purchased on sale or on any special promotion items that are temporarily reduced in price.

returns on special orders

All special orders are non-refundable. A 50% deposit is required when placing a special order and is non-refundable.

Price Match

price match policy

Customers can request that Coup match the price of styles available on other websites. Found a better price elsewhere? Click the link below to submit an item URL and we will get back to you within 24 hours. The exact style, colour & size must be available at the lower price when submitting the request. Requests can be made before placing your order or within Coup’s 14 day return.

Newsletter

Coup’s email newsletter is curated weekly with features on our latest arrivals, photo editorials, sales & more!  

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